FAQ
Frequently Asked Questions
Modernization, AMC & installation se judi sabse common queries ke quick, straight answers.
AMC Standard vs Comprehensive AMC me kya farq hai? ＋
Standard AMC me preventive maintenance & labour include hota hai; spares actuals par. Comprehensive me most consumables/spares (contract list ke hisab se) cover hote hain aur response SLA faster hota hai.
AMC PM visits kitni baar hoti hain? ＋
Typical quarterly (saal me 4). High-traffic sites par monthly ya bi-monthly plan recommend karte hain.
AMC Breakdown aane par charges kaise lagenge? ＋
Standard AMC: labour included, spares extra. Comprehensive AMC: listed spares covered; exclusions contract me mentioned hote hain.
Service Response time kitna hota hai? ＋
Urban areas me typical 2–4 hours. Peak season ya remote locations me slightly vary ho sakta hai — contract SLA me clearly defined hota hai.
Service PM report & checklist milti hai? ＋
Haan, har PM ke baad digital report share hoti hai (safety checks, leveling accuracy, components status, recommendations).
Modernization Modernization se downtime kitna hota hai? ＋
Typical 10–20 working days (scope, floors, existing condition par depend). Hum planned shutdowns & phased work se disruption minimize karte hain.
Modernization Kya existing structure modify karna padta hai? ＋
Mostly no — controller/drive/doors/safety upgrades existing shaft me fit ho jate hain. Rare cases me minor civil/electrical readiness chahiye hoti hai.
Others Genuine spares & warranty kaise ensure hota hai? ＋
Hum OEM-grade spares use karte hain, part codes with invoices. Workmanship warranty + optional extended warranty/AMC ke saath coverage milta hai.
Others Payment & contract terms? ＋
Transparent scope, milestone-based billing, GST invoices. Contract me inclusions/exclusions & SLA clearly mention hote hain.
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